Frequently asked questions

The service offered is entirely confidential. It is against the ethical code of conduct to discuss clients or their details in any way with any other person. There are two exceptions:

Professional Supervision: We have regular supervision with another therapist as required in our code of conduct. We will discuss clients in these sessions in order for the supervisor to support the therapy offered and so ensure clients are receiving the best possible care. All supervision discussions are, however, anonymous.

Risk: should any clients disclose information to us that indicates either they or another person are at risk of serious harm, we have a duty to disclose this information to a pertinent third party (e.g. GP, Social Services, next of kin if under age 16 etc.). We will never make any such disclosures however without informing the client in the first instance.

Note: If you have been referred to us in writing by another healthcare professional, it is standard practice to send that professional an assessment report following your first assessment with us, with a copy to you and to your GP. If you do not wish us to do so, you can discuss this with your psychologist when you come for assessment.

Good practice would normally involve your GP, although this is not essential if you are self-referring. Your GP can be involved by receiving two reports: one after assessment outlining the proposed treatment, and a second on completion of therapy so he/she knows the treatment you have received and the outcome(s). You will receive copies of any reports written. Assessment and ending reports are part of the standard practice and are provided at no extra fee, however they are not compulsory.

You may cancel or reschedule your therapy session at no charge if you provide at least 48 hours' notice before the scheduled appointment time. If you cancel with less than 48 hours' notice, or do not attend your appointment without informing us, a cancellation fee will apply. The fee is £80 for sessions with a Cognitive Behavioural Therapist and £100 for sessions with a Clinical Psychologist. This policy ensures our therapists’ time is respected and that appointments are available for other clients in need. This fee may not be covered by your insurer (please check your insurance policy for details). We understand that exceptions happen and waiving the fee is at the discretion of your therapist.

We do offer additional sessions when there is a particular necessity and if there is availability. Please telephone so we can decide together whether an additional session would be helpful. It may be that we refer you to some of the material we have covered in our sessions rather than come in for an extra session. Telephone calls of this nature lasting more than 10 minutes will be charged at the telephone session rate.

We will respond to any calls made during working hours (Monday-Friday 9am - 5pm). If you are calling outside of these times, you will be able to leave a message, but we will not receive it until the following working morning.

When you first telephone us to make an enquiry, we will take brief details from you about the difficulty you are experiencing before making a assessment appointment. We will refer you elsewhere during this initial conversation if we think your needs would be better met by a different service.

Clients offered an assessment appointment are usually suffering from difficulties suited to the treatments we offer. Should this turn out not to be the case, or should, during the course of therapy, particular difficulties come to light that warrant external help, we will support you to make appropriate onward referrals in the local area.

Melios Partnership

One of our trusted partner organisations is Melios, who can provide talking therapy nationwide to children and young people.

They can support children and young people from the age of 7 with a range of difficulties, including, low mood, anxiety, OCD traits, intrusive thoughts, poor motivation and difficulty with transitions. Melios also work with those who have mild intellectual difficulties, as well as those who are neurodiverse (ASD/ADHD).

To find out more about Melios or book a consultation please go to https://melios.org.uk