Frequently asked questions
Our FAQs are designed to answer many of most common queries, from confidentiality to cancellations. If you have any specific questions not covered here, feel free to contact us at any time.
Will anyone need to know I'm coming to see you?
The service offered is entirely confidential. It is against the ethical code of conduct to discuss clients or their details in any way with any other person. There are two exceptions:
Professional Supervision: We have regular supervision with another psychologist as required in our code of conduct. We will discuss clients in these sessions in order for the supervisor to support the therapy offered and so ensure clients are receiving the best possible care. All supervision discussions are, however, anonymous.
Risk: should any clients disclose information to us that indicates either they or another person are at risk of serious harm, we have a duty to disclose this information to a pertinent third party (e.g. GP, Social Services, next of kin if under age 16 etc.). We will never make any such disclosures however without informing the client in the first instance.
Note: If you have been referred to us in writing by another healthcare professional, it is standard practice to send that professional an assessment report following your first assessment with us, with a copy to you and to your GP. If you do not wish us to do so, you can discuss this with your psychologist when you come for assessment.
I would like my GP to be informed of my treatment, how can he/she be kept informed?
Good practice would normally involve your GP, although this is not essential if you are self-referring. Your GP can be involved by receiving two reports: one after assessment outlining the proposed treatment, and a second on completion of therapy so he/she knows the treatment you have received and the outcome(s).
You will receive copies of any reports written. Assessment and ending reports are part of the standard practice and are provided at no extra fee, however they are not compulsory.
Should I bring anything with me when I come for assessment?
You do not need to bring anything with you. Some clients like to bring personal notes or diaries with them to act as aide memoirs but this is an exception rather than a rule and is by no means necessary.
If I am a parent of a young person (under the age of 16) who is coming for therapy, will I know what’s happening and how they’re getting on?
The content of all sessions with any client (regardless of their age) is confidential. However, as the parent of a young person it is usually important that you are involved to a greater or lesser extent in your child’s treatment. Parents often have a prominent role to play in their child’s recovery. While every family is different, we usually suggest that one or both parents accompany the young person to the assessment appointment and be present for as much of it as they and/or their child feels comfortable. We also aim to meet with the young person and the parent(s) on their own at this stage.
Once therapy begins, it is usual for a parent to join the final 10 minutes of each session for feedback (the content of which is agreed with the young person beforehand so as not to breach the confidentiality of the session).
How do I go about cancelling an appointment?
Appointments cancelled by phone or email more than two working days beforehand are not charged. Cancellations with less than 2 working days’ notice, or non attendance, will be charged at the full rate because it is then difficult to offer the appointment to another client.
I’m having a particularly difficult week and could do with more support. What can I do?
We do offer additional sessions when there is a particular necessity and if there is availability. Please telephone so we can decide together whether an additional session would be helpful. It may be that we refer you to some of the material we have covered in our sessions rather than come in for an extra session. Telephone calls of this nature lasting more than 10 minutes will be charged at the telephone session rate.
We will respond to any calls made during working hours (Monday-Friday 9am - 5pm). If you are calling outside of these times, you will be able to leave a message, but we will not receive it until the following working morning.
What if if turns out I need help from elsewhere?
When you first telephone us to make an enquiry, we will take brief details from you about the difficulty you are experiencing before making a face-to-face assessment appointment. We will refer you elsewhere during this initial conversation if we think your needs would be better met by a different service.
Clients offered an assessment appointment are usually suffering from difficulties suited to the treatments we offer. Should this turn out not to be the case, or should, during the course of therapy, particular difficulties come to light that warrant external help, we will support you to make appropriate onward referrals in the local area.